I manage a group of people whose roles and responsibilities have changed often and dramatically over the past two years. Responding to changes in our approach, in our products, and in the market we work in, the team looks very different now than it did in 2009.

Sound familiar?

As economic uncertainty has become the new normal globally, every company has had to reconfigure or face extinction.  Simply “good enough” is no longer good enough.  Luckily, at a small, growing company like enter:marketing, change is the name of the game.

When I first joined enter:marketing, enter:techconnect, the team I head up, was only two guys and a pair of phones.  We were working out how telemarketing could be leveraged most effectively in our direct mail campaigns.  A few months after, we were sorting out the finer details of how techconnect could best usher meetings to our clients all the way from qualifying to purchasing.  Now two years later, the team is building lists, qualifying prospects, managing events, and compiling reports.  And we tweak our processes every day.

The key is to never consider your system a finished product.  The needs of your market are never static, so why ever settle on just one approach?  By staying open to new ideas and constantly critiquing our results, techconnect keeps improving.  The economy will some day be better, but a core practice of tireless invention and self-improvement brings results no matter what the economic climate.