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Social media marketing may have trouble shedding its “Wild West” image — which is a shame, given how it’s being used. Even though it feels unstructured and wide open, the reality for most companies is that the use of social media is carefully managed. According to a new study by MarketingSherpa, 68 percent of the businesses surveyed have either a formal or informal process for monitoring target audience dialogue about brands and the competition. Sixty-six percent have informal processes regarding defining objectives for social media space.

This is not a shoot-from-the-hip approach to marketing.

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Everything we’re seeing and hearing in the channel partner and IT manufacturer space is that everyone’s going “social.” Computer software and hardware companies, we published last week, are increasingly turning to this form of marketing. Fifty-five percent of them, according to a MarketingSherpa survey, are increasing their social media marketing budgets, with only 5 percent cutting back.

But, what are they hoping to accomplish?

That’s been the unanswered question for IT manufacturers and resellers. Everyone knows that social is the place to be, but few are sure of the reasons why. We’ve always maintained that social media marketing must be integrated into a company’s larger marketing plan and that clear objectives should be defined.

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