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Datacenter “greening” periodically goes in and out of fashion. Usually driven by broader economic factors, IT professionals tend to mull the notion of going green when the broader public debate over energy prices and climate change reaches a fever pitch. With the recent discussion at Copenhagen again bringing climate issues to the front of the global economic community, talk of green has again arisen in the IT world.

The latest from Forrester Research is that regulation won’t drive the adoption of green IT solutions. In a survey of IT professionals at 600 companies around the world, regulatory compliance ranked #7, garnering only 16 percent of responses. Unsurprisingly, cost drivers were most important. Sixty-six percent of respondents indicated that energy cost savings could lead to the proliferation of green IT solutions, with 42 percent citing the ability to cut IT operating expenses.

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If all you’re selling and implementing is technology, you’re going to have a tough time in today’s market. Your clients don’t need technology — well, they don’t need technology without an attendant business driver. This means that you need to have more than a passing knowledge of your clients’ business, and any solution you are selling should correspond directly to a business need. Of course, the more you know about your clients’ business, the better you’ll be able to make the connection between problem and solution.

The first tier of business-to-technology linkage involves the identification of pain points driven by business needs, but this is often too high-level to become an effective differentiator. Instead, you’ll need to dig deeper, gaining ground-level insights from the people who use the systems that you have to enhance, upgrade or replace. If your client sells shoes, for example, you need to know how the shoe business works. And if you have clients in highly regulated industries, such as finance or biopharmaceuticals, business knowledge becomes crucial.

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“Are you free on Tuesday at 9 AM?”

This question tips the odds of getting an appointment with an IT buyer in your favor. Yes, it’s a bit specific, and there are other times that work as well. Thursdays at 2 PM are pretty good, too.

At enter:marketing, we schedule a lot of appointments for our clients. Through the demand generation and lead cultivation programs we run, we’ve learned a considerable amount about how IT buyers prefer to be engaged, the best survey questions for triggering interest and even when they want to talk.

What we’re about to show you isn’t the result of some survey: it’s live data. Real. These insights are based on the actions of IT buyers.

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Everything we’re seeing and hearing in the channel partner and IT manufacturer space is that everyone’s going “social.” Computer software and hardware companies, we published last week, are increasingly turning to this form of marketing. Fifty-five percent of them, according to a MarketingSherpa survey, are increasing their social media marketing budgets, with only 5 percent cutting back.

But, what are they hoping to accomplish?

That’s been the unanswered question for IT manufacturers and resellers. Everyone knows that social is the place to be, but few are sure of the reasons why. We’ve always maintained that social media marketing must be integrated into a company’s larger marketing plan and that clear objectives should be defined.

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The first decade of the 21st century will be remembered, at least in part, as one of the most complex regulatory periods in U.S. business history. IT departments have had to address the Sarbanes-Oxley Act, the USA PATRIOT Act and many others. As we begin to sort through the implications of the recent financial crisis, expect more to follow. Some changes to financial oversight rules are already in the works.

For your clients, this means IT changes to address new regulations may become an ongoing effort: essentially, there will always be a new reg to consider. This, of course, comes on top of managing existing compliance frameworks. As the complexity of this environment accumulates, your clients will want to know they are partnering with a solution provider that has the technology knowledge to complement their compliance programs.

Does this mean you will need to become a compliance guru: No.

Does this mean you will need to know which solutions are best-suited to your clients’ needs? Absolutely.

If you haven’t reached out to your clients on how they can use technology solutions to increase transparency, security or information and process control, contact enter:marketing. We’re ready to help you develop and implement a strategy for connecting with IT buyers on this crucial issue.

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Since everything Google does can be used to enhance the delivery of ads against search results (and in other ad venues), it doesn’t need to charge much – or anything, in some cases – for the technology it offers. Unsurprisingly, businesses become pretty interested in low-cost and no-cost solutions. Though the trend is still in its infancy, many IT buyers are opening themselves to the idea of using Google-supplied software-as-a-service solutions in place of their existing systems.

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IT buyers are under pressure to show that their investments are performing. So, if they can keep TCO down and spread their budgets across more projects (with ROI potential), the result is an expanded ROI impact, with low investments yielding substantial returns. This means spending less – and compromising – can pay off in the long term … or at least it would appear that way. Google is making it easier for them to do this — or it’s at least creating the appearance of easier TCO and ROI.

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Search and online advertising offer limited upside for Google at this point. Sure, they can still contribute significantly to Wall Street’s expectations, but they won’t be sufficient to fuel the sort of growth Google needs to maintain the reputation it’s developed over the past decade. The company’s expansion into personal and enterprise applications shows that there’s a need for new revenue streams. This is the impetus for Google products that could wind up replacing some segments of the market where IT VARs operate.

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Being able to touch something isn’t as important as it used to be, and the ability to maintain control has declined in importance. Instead, IT departments are watching total cost of ownership and return on investment. Obviously, lower cost solutions favor these metrics. Cloud computing, software-as-a-service and other hosted and managed solutions are entering the IT cultural lexicon … and the attendant budgets and data centers. Google makes it easy to adopt, implement and afford its “nebulous” solutions. And, as long as they work as planned (which is most of the time), it’s easy for an IT department to be happy. When something goes wrong, though, remember that the Google organization and operation is not designed for support.

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It’s easy not to see Google as a competitor. First, the company’s major operations – search and ads – don’t really interfere with what VARs are doing, namely selling and implementing IT solutions. Also, Google isn’t entering the VAR space, so again, it doesn’t look like a competitor. The problem is more difficult to detect: Google is slowly trying to replace certain parts of the IT market. Enterprise use of its Gmail service, for example, replaces the opportunity to sell mailserver solutions. The problem isn’t widespread yet, but now is the time to watch Google’s moves and determine the impact to your business.

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