Your clients are looking for innovation
December 30th, 2009 - Posted in Manufacturer Services, Solution Provider Services by Tim Freestone
If you think all it takes to keep a client happy is a straightforward implementation that tracks directly back to your proposal, you could be in for a surprise. The latest Enterprise IT Services Survey from Forrester Research shows that clients in North America and Europe are looking for more of … well … everything. In addition to not realizing all the advantages they’d hoped for, many would like to see more innovation from their IT services vendors.
