As you begin to enter the social media marketing space, you’ll start to hear about “fans,” “friends” and “followers” — variations on the connections that people make in these environments. These relationships provide a first layer of measurement for social media marketing success, as they define your primary high-value audience.
While you don’t want to evaluate success strictly in terms of the number of followers or fans you amass — their activity, particularly relative to blog pageviews or, even better, purchases is far more important — this is the foundation from which you will drive the interactions that yield returns.
So, why do customers and clients become company and brand fans? Well, the answer varies with the type of social media user involved.
According to MarketingSherpa, there are three basic categories: Daily Users, Max Connectors and everyone else (i.e., “All Respondents”). Max Connectors are users with more than 500 social connections (e.g., on Facebook, LinkedIn or Twitter). Daily Users are exactly what you think they are, though they lack the number of relationships as Max Connectors. Finally, All Respondents consists of Max Connectors, Daily Users and everyone else who participated in the study.
There’s always a stiff debate around the role of marketers in such environments as Facebook, LinkedIn and Twitter. Purists believe that the use of these platforms for product or service marketing disrupts what would otherwise be an online place where friends can get together. Yet, in order to support the operation and growth of social media platforms, there’s an important role for marketers to play. Read our guest post on SocialTimes to learn more.
A decade ago, the CRM sector was hitting its stride. The commericialization of the web made it possible for businesses to keep better track of their customers, marketing initiatives and the revenue associated with each, with the evolution of software as a service (SaaS) making it even more accessible and powerful. The next iteration in the maturity of CRM is social media. Beyond the nebulous benefits of connecting with existing and new clients via this increasingly popular channel, there are steps you can take to use tools like Twitter and LinkedIn to extend your CRM capabilities.
Like Forrester, I agree that you need to dodge the hype and get right down to business. There are plenty of specific ways you can extend your CRM capabilities into the social media space, from monitoring client satisfaction trends to identifying pain points that can be used in pursuing new business. The potential is easy enough to identify — execution tends to be the tough part.
So, here are five suggestions from Forrester on how to get started … with an enter:marketing twist:
The buzz around social media marketing is palpable, but many IT resellers are rightfully skeptical. After all, how do you link tweets, fans and other nebulous concepts to sales opportunities? Through our work with you and the top IT manufacturers in the business, enter:marketing has developed a unique, results-focused social media marketing approach that is designed to extend your reach, target your message to a specific market and generate opportunities for client intelligence and new business. Enter the social media space confidently, and reap the rewards of this robust marketing venue.
Budget season is upon us. With last year finally etched in stone, IT marketing departments are looking for the best ways to put their cash to work in 2010. Though companies are beginning to invest more in technology, marketing budgets at IT manufacturers and resellers alike are still being managed cautiously. So, riskier approaches are likely to struggle for a share of this year’s allocation.
With this in mind, attitudes toward social media marketing are shifting, suggesting that this activity is no longer viewed as high risk and of nebulous value. The latest survey by MarketingSherpa shows that nearly three quarters of respondents have a positive view of social media marketing at budget time, which means we’ll likely see more businesses committing to it this year – and those that have moved in this direction already are probably poised to dive deeper.
Through Faceted Search, dynamic facets are generated automatically based on your query results. Eight facets, which arise in real time, are available to help you target your search – and extract marketing results you can use.
If you are using LinkedIn to market to IT buyers either by inviting members to groups or for personal outreach, Faceted Search enables you to identify the contacts most relevant to your efforts and in less time.
See the video below for more information on targeted search, and contact us for more information on how to market using LinkedIn.
IT manufacturers and resellers have been looking into social media marketing, unsure of whether there’s an ROI case in it but understanding that eventually they’ll need to make the plunge. Well, an announcement by Dell yesterday shows that you should explore social media marketing … for all the right reasons.
Let’s be realistic: $6.5 million is a drop in the bucket for Dell. At the same time, social media is but one part of its overall marketing strategy. So, it looks as though the return Dell has generated is at least close to proportional.
So, we should all rush over to Twitter and get started, right?
Forrester Research offers a pretty grim assessment of the future of social media marketing on its blog: Though social networks are the “future of online life,” James Kobielus writes, we could reach a point where “social network analysis – automatic, real-time, effective – will become too popular.” Everyone will wind up scouring social networks for business opportunities and crunching the same commodity analytics from platforms such as LinkedIn and Facebook. The competitive edge, effectively disappears.
Well, the reality is a bit more complicated than the eventual degradation of social media’s value. As these platforms continue to gain adoption, especially as marketing platforms, look for the following to emerge. Look for three IT market drivers that will come from the ubiquity of social media marketing.
Even with 60 million people riding it, there’s still room on the Twitter bandwagon. While you’ll never care about most of these people or anything they have to say, there is a rich exchange of IT ideas occurring on this service. Check out “virtualization,” “cloud computing,” “data security” and “green IT” to see what I mean. And, most of the OEMs have active Twitter presences, including VMWare, Citrix, Cisco and EMC.
So, Twitter has marketing potential: relevant audience, reach and intelligence/analytics (we can help you with this last one). With a touch of common sense, it’s hard to do anything “wrong.” However, it can take some planning to generate a marketing impact you can measure by ROI. The first step is to understand what Twitter isn’t.
There are plenty of social media tools out there, and each has features that make it unique. The sheer volume of alternatives, though, means you need to cut the field down to the few with the greatest potential. For IT manufacturers and VARs, LinkedIn should be at the top of the social media list. This environment has more than 50 million reasons to use it for marketing your company, but in the interest of time, let’s look at the top five.
What makes a social media user “friend” a company?
A decade ago, the CRM sector was hitting its stride. The commericialization of the web made it possible for businesses to keep better track of their customers, marketing initiatives and the revenue associated with each, with the evolution of software as a service (SaaS) making it even more accessible and powerful. The next iteration in the maturity of CRM is 
IT manufacturers and resellers have been looking into social media marketing, unsure of whether there’s an 
Forrester Research
