September 27th, 2010 - Posted in Social Media Marketing by Tom Johansmeyer
I’ve had clients and internal stakeholders ask me some pretty detailed about their corporate blog performance. They’ve wanted to know why their bounce rates are so high, why they aren’t getting more traffic from search engines and why the pageviews-to-visit ratio is so low. In some cases, these are valid questions to ask about a corporate blog, but generally, they are pretty close to irrelevant. When you launch a corporate blog – either to market your company or provide information or support to existing customers – you need to focus on the right metrics.
Especially for corporate bloggers who either consume mass media blog content regularly (or who got their starts writing for independent mass market blogs), it’s natural to use the metrics that have become accepted in those venues. Unique visitors, pageviews and stickiness measures directly indicate the performance of blogs like Technorati and Gadling because of the underlying business model. However, they don’t speak directly to the success of your corporate blog. The reason for this is pretty simple: traffic does not directly drive revenue for your organization. It may contribute to sales possibilities down the road, but it doesn’t offer a straight connection, particularly in the B2B space.
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September 20th, 2010 - Posted in Social Media Marketing by Tom Johansmeyer
The next time you take a look at the analytics for your corporate blog, go deeper than the dashboard. Down in the weeds, you’ll find information directly applicable to your sales efforts. Mine this data, and communicate it to your sales team: they will have a powerful new tool for getting inside their targets’ heads.
There are many ways you can use your corporate blog’s analytics to drive revenue gains across your company. Here are my five favorites:
1. Watch who’s watching: Don’t (just) look at volume. Instead, take a peek at the company names. You can use this to find out who in your target market is interested in your company. Also, take a look at the posts they are reading. This will provide insight into the specific products or services they are exploring.
2. Check for repeat visits: Do some companies keep coming back? This speaks to level of interest and commitment to your brand, not to mention specific business issues or products or services. Frequency and regularity translate to higher potential for entry into the sales cycle and conversion.
3. Dig into keywords: When a visitor uses a search engine to come to your corporate blog, the keywords used can be telling. Keep an eye open for those that indicate a business pain point or particular product or service.
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September 15th, 2010 - Posted in Social Media Marketing by Tom Johansmeyer
Unless you’ve spent a lot of time sifting through the minutiae of social media marketing, you’d probably think that having a story retweeted dozens of times will translate to a hefty increase in pageviews and exposure for your corporate blog. Well, as you’re planning your social media marketing strategy – as with any marketing effort – it pays to think about the people you’re actually targeting.
I’ve always been stunned by the disparity between the action a story gets on Twitter and the actual amount of blog traffic to which it translates. It seems that one really doesn’t have much to do with the other, and a recent study shows why.
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September 13th, 2010 - Posted in Social Media Marketing by Tim Freestone
Don’t just let your blog talk for you — let it talk to you, too! Forget about reader comments; corporate blogs don’t generate much. Instead, focus on your analytics. There’s a lot you can learn from these numbers. Here are four dimensions to watch when “listening” to what your blog has to say to you:
1. Which stories are getting the most pageviews: this tells you what interests your readers/market most. You might be surprised to learn, sometimes, that what you think is most important doesn’t matter much to your readers.
2. Return visitors: this tells you how many readers keep coming back to your blog. You want this number to be high — but leave room in your analysis for a healthy rate of first-time visits — who hopefully will become repeat readers later.
3. Referred traffic: this tells you who is linking to your blog. These are the people who are “broadcasting” your message to a wider audience. Think of it as a form of brand advocacy.
4. Service providers: this tells you the name of the network for a particular visitor to your blog. Home and small business users will be concealed by the name of the ISP, which is just a major telecom provider. For larger businesses, however, it’s usually a form of the company name. Send this info over to your sales team.
August 18th, 2010 - Posted in Social Media Marketing by Tim Freestone
As you get ready to jump into the social media marketing fray, the draw of just getting started can be powerful. The potential associated with this form of marketing is high, and the pressure to claim your space on the most visible social networks is intense. It’s also fraught with risk, especially if you leap before you look.
Want to make your corporate blog – and Facebook page and Twitter presence – a success? Here are four crucial objectives to focus on:
1. Publishing regularly: this may seem counter-intuitive, as it deals with your company, not your market. Dig a little deeper, though, and you’ll find that both sides of the equation are affected. Without regular content, your market has no reason to engage. Further, it’s challenging to create interesting and useful content regularly, so you need to make that a clear goal.
Objective to set: frequency of publication
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August 13th, 2010 - Posted in Social Media Marketing by Tom Johansmeyer
Either you’ve been tasked with starting your company’s blog, or you just think it’s a good idea. Now what?
Unless you’ve already dipped a toe in the blogging pond, the entire experience can seem overwhelming. Since any corporate marketing initiative comes with a lead time – consisting of everything from design and development to legal approvals – the best first step is to start a blog of your own. As your company is going through the necessary machinations, you can take the time to get a feel for what blogging is.
This may seem like a big step, but it’s actually rather tame. Don’t spend too much time planning (or worrying about what you’ll write). Just head over to WordPress, register and look around.
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August 9th, 2010 - Posted in Social Media Marketing by Tim Freestone
Organic growth translates to missed opportunities. When you launch your corporate blog, don’t sit back and wait for readers to come to you … and then wait some more for them to step into your sales cycle. Instead, seek them out, and use your blog as a first step in lead qualification.
Combine direct and social media marketing, and you’ll gain a powerful demand generation tool.
Blogs do have a tendency to be discovered (i.e., to gain readers). Whether it’s through searches, a link on your website, a PR effort or tweets and status updates, traffic happens … it just happens slowly. And since high-value readers are likely to be only a small portion of your organic traffic, you could be waiting quite a bit before your social media marketing effort generates any leads. Take a proactive approach, and this changes drastically and quickly.
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August 4th, 2010 - Posted in Social Media Marketing by Tim Freestone
If you think you’re losing readers on your marketing blog, it might not be because of your content. In fact, they just might be forgetting about you, and that’s a problem you can fix.
Think about the media that bombards your clients — or anybody — every day. There are television shows, blogs, newspapers and corporate marketing materials. It’s tough to work your way into the “mandatory reading” rotation, especially since you’re using your blog to market (and may not be publishing daily).
To maximize your visibility, you need to remind your core readers that they like your content — usually, that’s all it is. Read our recent guest post on SocialTimes to learn how you can keep bringing your readers back for more!
[Source: SocialTimes]
July 26th, 2010 - Posted in Solution Provider Services by Tim Freestone
Do you spend a lot of time knee-deep in Google Analytics, looking at the rise and fall of pageviews, unique visitors and referred traffic? While it pays to know your audience, focusing too much on the numbers isn’t the best use of your time. To gain more value from your marketing blog, think less about organic traffic growth and more about the impact of your blog on your pipeline.
A corporate blog’s success isn’t measured in pageviews or any other traffic metric. Why not? Well, your objectives are totally different. You aren’t trying to amass impressions to generate advertising views, which is the prevailing model used by most of the blogs you probably read. Rather, you want to attract attention that will translate to inquiries from prospects, who you then hope to advance through the sales cycle.
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July 14th, 2010 - Posted in General by Tim Freestone
Linking out to other blogs may be the best way to increase traffic to your own. Odds are you won’t really lose any pageviews, as readers naturally hit an exhaustion point anyway, especially on a corporate blog. And, if you line up the right partners, you’ll benefit from their overflow. The result, of course, is a net increase in readership across your entire “network” of partnered blogs.
Sound interesting? Check out our guest post on SocialTimes to learn more.