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A year ago, the results of this MarketingSherpa survey would have looked a lot different. Nearly half of respondents indicated that “social media is a promising tactic and will eventually produce ROI” and are increasing budget conservatively. This may not seem exciting, but a “cautious” commitment is a commitment nonetheless. Only 17 percent replied that they aren’t going to invest in social media marketing.

Of course, the group of respondents increasing budget “liberally” is small, but that’s to be expected for a relatively new approach to marketing that many are still exploring. For 7 percent to invest fairly heavily in social media marketing is impressive, especially this early in the innovation cycle. The remaining 27 percent is neither increasing nor decreasing, responding, “Social media value is unknown and something we do only as time permits. Why invest more?”

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Since everything Google does can be used to enhance the delivery of ads against search results (and in other ad venues), it doesn’t need to charge much – or anything, in some cases – for the technology it offers. Unsurprisingly, businesses become pretty interested in low-cost and no-cost solutions. Though the trend is still in its infancy, many IT buyers are opening themselves to the idea of using Google-supplied software-as-a-service solutions in place of their existing systems.

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IT buyers are under pressure to show that their investments are performing. So, if they can keep TCO down and spread their budgets across more projects (with ROI potential), the result is an expanded ROI impact, with low investments yielding substantial returns. This means spending less – and compromising – can pay off in the long term … or at least it would appear that way. Google is making it easier for them to do this — or it’s at least creating the appearance of easier TCO and ROI.

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IT manufacturers and resellers have been looking into social media marketing, unsure of whether there’s an ROI case in it but understanding that eventually they’ll need to make the plunge. Well, an announcement by Dell yesterday shows that you should explore social media marketing … for all the right reasons.

Dell says that it has generated more than $6.5 million in sales via Twitter alone. The company’s broader social media presence – which includes Facebook, LinkedIn and YouTube – has more than 3 million members, according to Manish Mehta, vice president of social media and community for Dell.

Let’s be realistic: $6.5 million is a drop in the bucket for Dell. At the same time, social media is but one part of its overall marketing strategy. So, it looks as though the return Dell has generated is at least close to proportional.

So, we should all rush over to Twitter and get started, right?

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